Our client is an ASX listed company with a base north of the city. They are growing by acquisition and seeking some current team members for their energetic customer service team.
These are permanent roles and you will gain full training and product knowledge. This is a hybrid working setting that will see you working from home two days per week once the six-month training period is complete.
The
Customer Service Officer is responsible for providing excellent customer service to the company's customers by resolving their queries and requests and any concerns regarding the products supplied to them. The role is responsible for responding to general account queries and trouble shooting service issues together with escalation to relevant departments for resolve.
Responsibilities include:
Answering incoming calls from clients
Following up on customer call backs
Outbound calling to update customers on progress
Logging all calls on the CRM system
Gaining customer feedback
Escalation of more complex issues
Qualifications and experience required:
Previous experience in a customer service role
A keen interest in IT/internet-based technology
Proficient in MS Office suite of products
High attention to detail
Strong verbal and written communication skills
Confidence in learning new technical skills
📌 Customer Service Officer Perth
🏢 Chandler Macleod
📍 Perth