Job Title: Community Care Support Officer - Remote Operations Specialist
About the Role
We are seeking an experienced and adaptable Community Care Support Officer to join our team in Katherine, Northern Territory. As a key member of our Community Care team, you will provide administrative support and data collection services across various community services programs within the South Zone.
Key Responsibilities
* Provide comprehensive office support to all staff in communities working with people supported by the NATSIFAC, Home Care Program, Commonwealth Home Support Program, and the National Disability Insurance Scheme.
* Ensure that tasks are performed efficiently, professionally, and within deadlines across all community care South zone sites under Vic Daly region.
* Execute preparation of delegated word processing tasks such as letters, memos, case notes, training materials, reports, and prepare photocopying, collation, and binding of materials or reports as required.
* Maintain Community Care Registers such as Chemical Register, PPE Register, Visitor Sign in/out Register, and appropriate suppliers and stock list for ordering of client consumables and equipment.
* Record Community Service Staff Meeting minutes and distributing to staff in a timely manner including providing weekly update/meeting notes to the Community Care Zone Manager South on progress of actions.
* Organize weekly team meetings via Microsoft Teams with each community services team leader in the South zone and get an update on vehicles, assets, IT issues, and or service delivery needs.
* Travel out to remote communities regularly to support staff on the site ensuring they have enough support to work in limited conditions.
* Support the Community Care Zone Manager South by maintaining accurate client profiles in Etools, ensuring all data, files, reports, and pricing are regularly reviewed, updated, and managed.
* Support the Community Service Team Leaders with completion of compliant Shift Reports for the Finance & Compliance Co-ordinator South zone in a timely manner.
Requirements
To be successful in this role, you will possess:
* Extensive experience in performing administrative tasks, coordinating, and facilitating.
* Well-developed communication and negotiation skills and the ability to be sensitive.
* Ability to work in a challenging, culturally diverse environment and respect the values, customs, preferences, and beliefs of participants and their families.
* Ability to be flexible and enthusiastic towards undertaking a variety of tasks that actively support participants and consumers' lives.
* Ability to maintain privacy and confidentiality.
* Strong interpersonal skills, including negotiation skills and the ability to manage conflict in a professional manner.
* Prepared to undertake extensive travel to work in very remote communities.
* Demonstrated ability to be flexible, plan workload, and manage competing priorities.
* Demonstrated commitment to work respectfully and inclusively with Aboriginal and Torres Strait Islander and culturally and linguistically diverse people.
* Demonstrated currency of pandemic and job-specific vaccinations (and boosters).
* A sound knowledge of the principles of Work Health and Safety.
Benefits
As a Community Care Support Officer, you will enjoy:
* A competitive salary range of $90,000 - $96,000 per annum.
* Remote area allowance of $1,206.60 per annum.
* Salary sacrifice options available - increase your take-home pay.
* 6 weeks of Annual Leave + 17.5% Leave Loading.
* 10 days of Personal Leave.
* Travel allowances.
* Flexible working arrangements.
* Paid training and study leave.
* Ongoing professional development opportunities.