The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia's largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.
Grace has been a trusted name in household moving, commercial project logistics and records management for more than a century. A legacy of the famous Grace Bros retail and home services empire, the business has expanded and evolved to become Australia's leading service provider of integrated asset moving and information management services for home, corporate and commercial customers.
Grace is the largest relocation logistics and information management operator within Australasia. The wholly owned Grace Group network of fully operational offices and specialist warehousing facilities extends across every Australian state and territory as well as New Zealand.
The Role
We're seeking a motivated individual to join our team, where you'll play a key role in delivering exceptional service to our clients while supporting sales initiatives that drive business growth.
This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily customer service duties. It is essential that you are self-driven and attentive to details, as this position will be involved with:
* Managing incoming calls via front reception and directing them appropriately
* Responding promptly to customer enquiries and resolving complaints with care
* Supporting clients with onboarding and promoting Grace's full range of offerings
* Assisting with web training related to our processes
* Supporting branch account sales initiatives and programs
* Maintaining and updating Salesforce records
* Contributing to team efforts to achieve monthly sales and service targets
What we're looking for
To succeed in this role, you'll bring:
* Previous experience in a customer service role (office or contact centre preferred)
* Strong communication and problem-solving skills
* Attention to detail with sound data entry and administrative experience
* A proactive, self-driven approach with the ability to take ownership of your work
* A positive attitude and genuine passion for delivering great customer experiences
What's In It For You
Competitive salary + superannuation
Flexible work arrangements – hybrid
Career development – mentoring, training, and internal mobility
Employee rewards and recognition – including Perkbox membership, paid personal development, EAP wellness program, novated leasing, and more
Inclusive culture – we celebrate diversity and welcome all backgrounds
No agencies please.
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