Overview
Professional Services Leader (Remote, Australia Only)
Join to apply for the Professional Services Leader (Remote, Australia Only) role at Mosaic Consulting Group. The role focuses on leading and guiding consulting talent to ensure client satisfaction and attainment of revenue goals, including training development and delivery, recruiting and hiring, managing team performance, upholding team culture, and maintaining client satisfaction.
What you’ll do
- Guide and mentor our team of consultants by providing shadowing opportunities for peer growth, and assist in ramping up new team members to ensure they have the training needed to be self-sufficient
- Lead build and design including client workshops for UKG migration / implementation projects as well as health checks and other improvement projects
- Develop and retain a team focused on our clients’ success, while achieving revenue and profit goals
- Lead, engage, and motivate your team to accomplish developmental and company goals
- Assist with the recruiting and selection of new talent on the Professional Services team
- Coordinate training and development that develops team members to be self-motivated, self-managed, and cross-trained in skill sets to match market demand
- Coach team to maximize performance, foster collaboration, and develop individual competencies
- Drive your team and determine solutions that support team members, the company, and clients’ needs
- Provide pre-sales support and estimations of opportunities during the sales cycle
- Model Mosaic’s customer service vision of Guide, Anticipate, Exceed
How you’ll be measured
- Maintain your team’s target utilization to drive gross margin
- Completion of projects on time and on budget that meet project requirements
- Creating effective onboarding for new hires, including ramp, training and coaching, and 90-day performance reviews
- Maintaining necessary UKG certifications
- Developing complex functional design solutions in UKG Pro WFM that meet clients’ needs
- Demonstrating excellent consulting skills including relationship building, communication, responsiveness, setting and managing expectations, and providing sound client recommendations
What we offer you
- An chance to autonomously build and scale your team with a growing company
- Ability to make a significant impact on our team and culture while learning the ins and outs of a small business
- A competitive salary with bonus potential based on percentage of gross profit (as defined in bonus plan)
What makes you successful
Need to haves
- 6+ years of experience, including 4 years of consulting experience with UKG Pro WFM implementation across UKG Pro WFM Advanced Scheduling
- 2+ years of leadership experience
- Strong experience leading Migration, Launch and Post-implementation projects and working independently
- Ability to work fully remote and travel up to 40% for client work
- Experience building, leading and motivating a high-growth, fast-paced services organisation within the SaaS market
Nice to haves
- Joint Project knowledge and experience (UKG Pro preferred)
- Experience in scoping, planning, and developing service proposals
- Experience across related areas
Seniority level
- Associate
Employment type
- Full-time
Job function
- Consulting
Industries
- IT Services and IT Consulting
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📌 Professional Services Leader (Remote, Australia Only)
🏢 Mosaic Consulting Group
📍 City of Joondalup