Role Overview The Fish Shop Supervisor is responsible for overseeing the day-to-day operations of the Fish Market, ensuring high standards of product quality, food safety, and customer service are consistently maintained. This is a hands-on leadership role, supporting team performance while managing stock, ordering, and operational efficiency. This position is ideal for an experienced supervisor or a strong team member ready to step into a leadership role, with the potential to progress into a salaried Fish Market Manager position. Key Responsibilities Operations & Quality Control Oversee daily operations of the Fish Market, ensuring smooth and efficient service Maintain high standards of seafood handling, presentation, and freshness Ensure all food safety, hygiene, and compliance standards are met at all times Monitor product quality across both fresh seafood and cooked food offerings Team Leadership Supervise and support team members in a hands-on capacity Lead by example in customer service, product knowledge, and work ethic Assist in training and development of staff Maintain accountability and performance standards within the team Stock Control & Ordering Manage stock levels to ensure availability while minimising waste Place and oversee daily/weekly ordering of seafood and related products Conduct regular stocktakes and manage inventory accuracy Work closely with suppliers and internal departments to maintain supply consistency Customer Experience Deliver and uphold exceptional customer service standards Handle customer queries and resolve issues efficiently Ensure the display and merchandising of products are visually appealing and well-maintained Skills & Experience (desirable) Previous experience in a supervisory or leadership role within hospitality or retail Strong background in fresh seafood and/or cooked food service (preferred) Solid understanding of food safety and handling practices Proven ability to work in a fast-paced environment Strong organisational and communication skills Experience with stock control and ordering processes Hands-on leadership style with the ability to motivate a team Role Requirements Availability to work flexible hours, including weekends and early mornings Ability to perform physical tasks (lifting, standing for extended periods, etc.) Strong attention to detail and commitment to quality Development Opportunity This role offers a clear pathway to progress into a Fish Market Manager position for the right candidate, with ongoing support and development provided by the Store Manager. Additional Notes Rostering is not a requirement for this role The position focuses primarily on operations, stock control, ordering, and team supervision Ongoing support and oversight will be provided by the Store Manager Apply Now If you are a motivated and experienced team leader with a passion for seafood and customer service, we’d love to hear from you.