Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Fora - Allied Health TeamsCofounder & CEO | Entrepreneurship Coach and Speaker | Disability and Inclusion AdvocateYou're probably looking through lots of job ads, so here's the summary:Fora Therapy brings together technology and an improved workforce to make it easier for people with disabilities and their families to practice their allied health therapy at home.As a Customer Success and Outreach Officer, you'll be on the front line, responding to enquiries, proactively building relationships, and driving business development in the NDIS and healthcare sectors. You'll ensure everyone who interacts with Fora has a delightful experience, meets their goals and then sends usheartwarming Google reviews.We're a small team who are all about ‘filling your cup’ outside of work; we live for banter and dropping hilarious gifs in group chat.Hybrid (Remote & office in Clayton, Victoria).Employment Type: Full-time (Mon-Fri 9am-5pm) or Part-time, minimum 30 hours per week.A LITTLE ABOUT US:Fora Therapy is a startup on a mission to revolutionise the disability and allied health workforce. Our main service is matching Allied Health Assistants (AHAs) with people with disability so that they can access affordable allied health therapy at home.When someone signs up with us, we do our best to understand their needs and match them with people they’ll love working with.We have a growing community of over 1,000 clients, allied health professionals, therapy assistants, support coordinators, and disability workers.Our team is small but mighty. We don’t have layers of red tape or big corporate hierarchies. What you do here really matters.THE ROLE:This is more than just a customer service position; it's an opportunity to dive into community outreach and business development within the NDIS and healthcare sector.You’ll be part problem-solver, part people-person, part systems-thinker – someone who sees something broken or confusing and figures out how to fix it (or improve it).HERE'S WHAT YOU'LL BE UP TO:Customer Service Excellence:Be the frontline hero managing live chats, emails, phone support, and online enquiries. Your mission is to create a seamless and delightful exchange with us.Account Management:Guide users through their onboarding journey, offer continuous support, and ensure they maximise their experience. Regular check-ins will be key to maintaining these relationships.Recruiting Employees:Regularly conduct video interviews and onboard new Allied Health Assistants (AHAs) to ensure we continue hiring top-quality workers for our clients.Community Growth:Engage with our NDIS community, including clients, allied health professionals, and support coordinators. You'll aim to build strong relationships, understand their needs, and translate those learnings into ways Fora can support them.Business Dev + Process Improvement: Spot inefficiencies and act on opportunities to expand our reach within the NDIS and healthcare sectors. Work closely with the team to develop strategies that enhance our service offerings and grow our community.THIS JOB IS FOR YOU IF YOU:Enjoy Helping Out on a Whim:In a small business, things move quickly, and you’re excited to jump in and assist wherever needed.Customer Service Pro:You’ve got extensive experience in customer service, ideally in NDIS, healthcare, or startups.Community Engagement:You enjoy and have experience building relationships. Experience in sales or cold outreach, especially within the healthcare sector, is a big plus.Tech and Business Savvy:You’re excited about identifying new opportunities and contributing to the growth of the business.Organised & Detail-Oriented:Your organisational skills are top-notch, and you’re meticulous in your communication, both written and verbal.Self-Starter with an Entrepreneurial Spirit:You’re proactive, work well autonomously, and like to keep an eye on the bigger picture.Melbourne-based:You’re comfortable working from home and our Clayton co-working space.BONUS POINTS IF YOU:Have an understanding of the disability sector, NDIS and our key stakeholders, including allied health professionals, disability support coordinators, local area coordinators and our end-users, people with disability and allied health university students.Are into tech and automating tasks. If you love tools like Zapier, Notion or Google Sheets, even better.REASONS WHY YOU MIGHT LIKE TO JOIN USMake an Impact: Join a team that’s making a real difference in the lives of people with disabilities and their families (check out our Google reviews).Startup Energy, Endless Growth: As an entry-level role in a small but growing startup, you’ll have the unique opportunity to learn across all departments, gaining hands-on experience and skills in areas that interest you most.Flexible and Connected: Enjoy remote work and collaborative in-person days. We value work-life balance and love staying connected through daily check-ins, monthly socials, and regular team catch-ups.Real Career Growth: There’s room to grow here – in title, skills, and impact. We’re looking for someone who wants to grow with us.Banter Welcome: We’re professional but never boring. We love a good meme, a solid pun, or a hilarious GIF to keep the day moving.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Fora - Allied Health Teams by 2xGet notified about new Outreach Officer jobs in Clayton, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoDoncaster, Victoria, Australia A$79,362.00-A$91,311.00 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoProject Officer, Office of the Executive DirectorMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoGladstone Park, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 1 week agoFootscray, Victoria, Australia A$70,345.00-A$74,646.00 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoPersonal Assistant | Technology & Transformation | MelbourneMelbourne, Victoria, Australia 1 hour agoMelbourne, Victoria, Australia A$66,000.00-A$80,000.00 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoHawthorn, Victoria, Australia 3 hours agoDocklands, Victoria, Australia 1 week agoCampbellfield, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 9 hours agoMelbourne, Victoria, Australia 3 months agoDocklands, Victoria, Australia A$95,000.00-A$105,000.00 3 weeks agoMelbourne, Victoria, Australia 1 month agoPolicy and Project Officer, AccreditationMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoBrunswick East, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr