Overview
A leading IT support organization is seeking an IT Support Technician located in Brisbane to assist with Level 1 & 2 support of technology platforms and end-user computing environments. The ideal candidate will have 2-3 years of experience in IT support, with strong skills in customer management and problem-solving. Proficiency with Windows systems and experience in cloud technologies are essential for this position.
Responsibilities
* Resolve technical issues for end-users across Level 1 & 2 support.
* Review systems for improvements and efficiency.
* Create and maintain documentation related to processes and issues.
Qualifications
* 2-3 years of experience in IT support or a related field.
* Strong customer management and problem-solving skills.
* Proficiency with Windows operating systems.
* Experience with cloud technologies.
#J-18808-Ljbffr