About Us IHG Hotels & R esorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. Your Day to Day As Concierge Manager, you will be the architect of unforgettable guest experiences at InterContinental Hayman Island Resort. You will lead the Concierge function, acting as a passionate brand ambassador and orchestrating seamless guest journeys - from pre-arrival arrangements through to fond farewells and beyond. With a particular focus on our VIP and high-profile guests, you'll coordinate every detail of their stay while empowering your team to deliver warm, personalised service that reflects the exceptional standards of the InterContinental brand. You'll also work closely with internal departments and external partners to ensure every guest interaction is elevated, meaningful, and memorable. What We Need From You Demonstrated expertise in a similar role within a luxury hotel, resort, or equivalent environment Proven ability to lead, coach and inspire a diverse team Strong communication and interpersonal skills Fluent English is essential; additional languages highly regarded Proficiency in hotel systems (Opera or similar), and Microsoft Office Suite A passion for luxury hospitality and exceeding guest expectations What We Offer World-class Staff Facilities including excellent Subsidised Accommodation with dedicated amenities such as a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields An exciting and ever-changing Staff Activities Calendar featuring yoga, meditation, hikes, markets, and more Extensive Career Development with onsite trainers, multi-hire programs, and professional courses Access to IHG Australia's myBenefits Program - paid birthday leave, wellbeing support, employee room rates, recognition celebrations & retail discounts across 400 popular retailers An opportunity to build your career in one of the world's most iconic resort destinations Follow us on Facebook @ICHIRcareers (https://www.facebook.com/ICHIRcareers?utm\source=chatgpt.com) and Instagram @ihgaustraliacareers (https://www.instagram.com/ihg\australia\careers/?utm\source=chatgpt.com) to see more of what life is like on Hayman Island. We are proud to be IHG, and we know you will be too. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.