Senior registration support officer

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don't meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people's rights are upheld.

We have a variety of interesting job opportunities available in capital cities around Australia.

The Provider Registration Support Section ensures the effective operation of the Registry Branch by developing local level procedures and tools and helping operational teams translate legislation and policy into practice. The Section works within established policy frameworks to ensure guidance and tools for staff to drive consistent, efficient and effective practice that is in line with statutory and administrative law requirements. The Section represents the Branch in policy and system development forums, provides advice on complex matters or escalates for formal advice and engages in reform or strategic initiatives as required.

The Section may also take the lead on initial implementation of new areas of practice, for example the imposition of conditions on registered providers, so can have an element of operational work within their scope of practice.

The Section works closely with the Commission's central Knowledge Management and Operational Policy, Legal Services and Regulatory Strategy areas, ensuring clarity of roles and delivery of shared outcomes. The Section may also interface with the Department of Health, Disability and Ageing and/or other regulators to address tactical matters related to the operation of the Registry.

Reporting to the Assistant Director, as a Senior Registration Support Officer you will have responsibility for managing a varied and complex workload, providing leadership and guidance to junior team members and ensuring high-quality assessments in accordance with the Aged Care Act 2024 (the Act).

In this role you will provide support to the Executive team, will have staff management responsibilities and will proactively contribute to strategic initiatives to achieve organisational objectives.

You will help to refine and implement clear and consistent internal operational policy, knowledge resources and procedures in addition to implementing new and emerging aspects of Registry operational practice. Working closely with internal and external stakeholders, the role will ensure that regulatory practices are evidence-based, align with legislation and support effective, consistent and risk-based decision-making across the Commission.

• Provide strong leadership, coaching and mentoring to your team. Facilitate knowledge transfer and foster a collaborative learning environment that encourages professional growth and high performance.
• Analyse complex information to identify risks, make informed assessments, and ensure compliance with the Act and other relevant legal frameworks. Support decision-making by providing sound, evidence-based recommendations.
• Using case management systems to accurately document and track assessment progress you will prepare comprehensive assessments, risk analyses, and other documentation while ensuring alignment with updated legislation and principles
• Oversee an allocated workload, prioritising tasks to ensure completion within deadlines while maintaining quality. Use case management systems to effectively manage case progress and ensure deadlines and performance standards are met.
• Allocate or assist with the allocation of work to your team and monitor work on hand to ensure outcomes are delivered within legislated and administrative timeframes.
• Contribute to the continuous improvement of assessment processes and guidance materials, identifying opportunities to enhance compliance and efficiency in line with aged care reforms.
• Maintain clear, consistent, and professional communication with applicants, aged care entities, internal stakeholders, other government departments, and members of the public, ensuring that messaging aligns with regulatory requirements and promotes understanding regarding obligations under the new Aged Care Act and related legislation.
• Work collaboratively across business areas and represent the section by contributing to the development of frameworks, strategies, policies, and procedures. Report progress to the Director and/or Assistant Director.
• Actively pursue professional development to stay informed on sectoral changes, adapting knowledge and skills in response to ongoing changes in the aged care sector.
• Perform other duties and tasks to support team goals and organisational needs, adapting to the regulatory environment's evolving demands.
• Higher education qualifications in a relevant discipline.
• Understanding of the Australian aged care system.
• Experience working in a contemporary regulatory environment.

Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Applications close on 28 June 2026 – 11:30PM (AEST).