What To Expect
Tesla is currently seeking a Desktop Support Technician to join our team in Melbourne, Australia. This position within the IT Operations team will be on the front lines of Tesla’s IT support via phone and ticketing system. The primary tasks include troubleshooting and resolving endpoint issues, installing and supporting systems, and assisting with the day-to-day operations of Tesla’s global IT infrastructure to support our initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.
What You'll Do
Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems, and support retail store operations via ticketing, phone, and onsite support as required.
Support Windows and Mac environments.
Diagnose and troubleshoot computer and network issues.
Provide timely resolution of end-user problems as per SLA.
Support field personnel with remote communications and connectivity.
Perform basic administration of phone systems.
Perform other duties as required by management and outside business associates.
Exercise independent judgment consistent with department guidelines and standards.
Organize and prioritize workflow to meet established timeframes.
Maintain updated knowledge of policies, procedures, products, and activities in the assigned area.
Participate in on-call activities and follow escalation procedures to provide 24/7 support on weekdays and weekends.
What You'll Bring
Ability to troubleshoot and resolve issues with PCs, workstations, laptops, hardware, and software onsite and remotely.
Knowledge of Windows and OS X environments, including computer hardware and software at an intermediate or advanced level.
Experience in provisioning and support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
Experience working with ticket-based systems for incident and request registration.
Knowledge of IP networks, DNS, DHCP, and troubleshooting wired and wireless configurations.
Experience with MS SCCM/Jamf or equivalent computer imaging tools.
Experience in remote customer support, including wireless LAN access, VPN, DSL, and cable services.
Experience with backups, Active Directory, O365, and Windows server environments.
Ability to configure and troubleshoot endpoint devices, operating systems, POS, desktop/kiosk applications, telephony, and all IT hardware at the site.
General knowledge of AV systems, including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels.
Excellent oral and written communication skills, with the ability to communicate effectively in English and other local languages.
Excellent customer service skills, strong attention to detail, and excellent follow-up.
Understanding of server computing, networking, phone setup and support, storage, virtualization, and business applications.
#J-18808-Ljbffr