Job Type: Permanent position | Full time position
Job Description
TechPath is an IT Service Provider on the south side of Brisbane delivering Managed Services to our clients. Passionate about delivering excellence in technology solutions, we place client needs at the heart of all we do. Our core values create an experience, one step ahead, we are one, and keep it real, help keep us on track, and we've worked hard to build an engaging work environment with a fun and social team culture.
We're thrilled to invite you to join our award-winning team as a Level 2 ICT Helpdesk Technician. We're known for our outstanding career progression opportunities, an awesome team environment, and we've won awards for being the best place to work. The role itself is typical of what you'd expect a Level 2 Technical role, however our teams are made up of a mix of Level 1, 2 and 3 Engineers so that you'll get the chance to learn from and mentor others in the team.
Salary for the role ranges from $69,000 up to $86,000 (+ superannuation). Your primary responsibility is to provide an exceptional experience when clients seek assistance. Day-to-day you'll be helping clients with:
* Remote technical support and problem resolution
* Assisting and occasionally managing client projects
* Backup and recovery in products like Veeam and Datto
* Support for a diverse range of platforms and technologies
* Handling escalations from and mentoring Level 1 Engineers
* Troubleshooting, provisioning, and support of Microsoft Cloud solutions
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