Job Description:
We are seeking a Technical Network Specialist to play a key role in maintaining network performance and ensuring customer satisfaction.
The specialist will directly manage operational processes, coordinate suppliers, and support service assurance, including change, incident, and problem management.
They will work closely with engineering teams to support new network solutions and strategy rollouts, providing expert technical support and guiding less experienced team members.
This role operates within a Tier 2 Network Operations team, providing 24/7 support from Sydney's Macquarie Park.
The specialist must have deep technical expertise in Mobile Packet and Policy Control (4G and 5G), as well as knowledge of CCS7, diameter, HTTP/2, and SIGTRAN signalling standards.
Main Responsibilities:
* Maintain network performance and availability
* Support service assurance processes
* Coordinate suppliers and engineering teams
* Provide expert technical support
Requirements:
* Deep technical expertise in Mobile Packet and Policy Control (4G and 5G)
* Knowledge of CCS7, diameter, HTTP/2, and SIGTRAN signalling standards
* Demonstrable experience in service operations within telecommunications
* Strong partner engagement skills and a collaborative approach