We are seeking a skilled IT Servicedesk operator to join our team.
This is an excellent opportunity for an experienced professional to take on a challenging role and make a real impact in the healthcare industry.
The successful candidate will have a strong background in IT support and be able to work effectively at level 2. They will be responsible for providing technical assistance to users, resolving complex issues and working closely with the engineering team.
Key responsibilities include:
* Assisting the level 1 team with resolving service desk tickets
* Resolve complex issues raised by the level 1 team
* Work with the Engineering Team as a cross-over resource
* Work closely with the Team Leader to resolve escalated issues
* Mentor the L1 service desk team and help develop documentation
* Provide support for Active Directory, operating system builds from images, and troubleshooting
* Performing proactive and reactive troubleshooting to identify potential problems
* Provide reports as requested by the management or by the customer
Required skills and qualifications:
* Minimum of 2-3 years experience of performing level 2 support
* Detailed knowledge and experience of Microsoft Office Suite
* Detailed knowledge of various desktop and server operating system
* High level of experience with O365
* Strong networking knowledge
* Strong understanding of Citrix
* Friendly welcoming professional with good telephone manners
* Well-presented, hardworking, and enjoys working in a Team
* Possess great written and verbal communication skills
* Work well independently and productively within a small team environment