Join our team as a Customer Experience Partner - Domain
We are seeking a highly skilled Customer Experience Partner to join our team at Domain. As a Customer Experience Partner, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients that are valuable customers of our core products.
Responsibilities include:
- Provide technical and account-related support to Real Estate agents (and some general consumers) with varying levels of complexity.
- Manage mostly inbound enquiries via phone, live chat, and email.
- Troubleshoot technical issues and create Jira tickets when required.
- Maintain strong customer satisfaction and loyalty by being a valuable source of specialist product knowledge, helping them get the most out of our platforms.
- Identify process and product improvements from client feedback that will help to deliver on the company's strategy.
- Provide technical support to our internal Sales and Implementation teams when needed.
- Expand your knowledge to become an industry expert within the Real Estate / Developer space.
About the Role
As a Customer Experience Partner and under the wing of an experienced Team Leader, you will be an important pillar of technical support and product knowledge to our Real Estate agency clients. You will assist with an array of technical and account-related enquiries from the simple to the complex.
Our Ideal Person
We are looking for someone with:
- Bachelor's Degree or equivalent from an accredited university or college.
- Previous experience in fast-paced customer service / tech support roles.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature.
- Excellent problem-solving skills.
- A high level of confidentiality.
Nice to Haves
- Experience supporting tech platforms within the SaaS industry (highly preferred).
- Contact centre experience (highly preferred).
- Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.
- Basic knowledge of coding, XML, json or HTML.
What We Offer
We offer a range of benefits, including:
- Adaptable hybrid working arrangements.
- Mentoring and leadership programs, with access to Learning & Development tools.
- First rate parental leave and support for working parents.
- Regular social events, including our famous Innovation Days.
Equity, Diversity & Inclusion
Domain is committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures, faiths, sexual orientations, and gender identities.
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📌 Customer Experience Partner - Domain
🏢 Domain
📍 City of Sydney