The next step in your career starts here...
* Permanent Full Time
* Monday to Friday with occasional Saturdays
* Competitive base salary
As the first point of contact for customers at our Dandenong branch, your primary focus will be delivering outstanding customer service while supporting the day‐to‐day operations of the branch.
This is a varied and active role that combines customer service, operational coordination, administrative tasks, and hands‐on yard work.
You'll Enjoy Variety In Your Role Including
* Assisting customers in person, over the phone, and via email
* Preparing hire schedules, quotes, contracts, and invoicing
* Coordinating equipment deliveries, transfers, pick‐ups, repairs, breakdowns, and portable toilet pump runs
* Working closely with the operations and yard teams to keep jobs running smoothly
* Actively assisting in the yard, including loading and unloading equipment
* Liaising with suppliers to support customer and operational needs
* Maintaining a strong safety‐first culture for colleagues and customers at all times
What You'll Get In Return
* Development and career progression pathways
* Flexible working options available—let's discuss what works best for you
* Access to our employee discounts, benefits and wellbeing program
* Purchased additional leave program
* Novated leasing and salary sacrifice
* 12 weeks Paid Parental Leave in addition to government parental leave scheme
* Volunteering opportunities through the Coates Foundation
What You'll Bring To The Role
* Practical problem-solving, communication and prioritisation skills
* Ability to support customers and branch operations
* Retail sales or customer service experience
* Enjoy helping customers both in person and over the phone
* A desire to provide amazing customer experience
* General computer skills (MS Word, Excel, Outlook)
* Forklift license will be highly regarded
* Trade, or previous hire industry experience, will be highly regarded
If you have an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.
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