We are seeking a dedicated and driven individual to join our Client Care team as a Client Experience Specialist.
Position Overview:
This is an essential role where you will be responsible for ensuring the consistent delivery of exceptional service throughout the customer journey. You will work closely with our clients to understand their needs and preferences, providing tailored solutions that exceed their expectations.
Key Skills and Qualifications:
* Self-motivated with a strong drive to meet and exceed goals
* A warm, friendly, and professional communication style
* Strong time management and organizational skills
* A proactive, customer-first attitude with a focus on results
* Professional, well-presented and confident
* Focused on delivering exceptional customer service
Previous experience in customer-facing positions, such as retail sales, hospitality, call centre or customer support, and sales or after-sales roles, are highly valued.
Responsibilities:
* Manage and coordinate the delivery of tailored vehicle protection and enhancement solutions
* Clearly explain warranties and aftercare options to customers
* Ensure an exceptional customer experience from pre-delivery to post-sale
* Coordinate product application and installation processes
* Provide consistent support to the team to maintain high standards of customer care
* Regularly assess performance and track customer satisfaction KPIs to ensure continuous improvement
Benefits:
* Competitive base salary + commission compensation structure
* Uncapped commission structure with unlimited earning potential
* Full training and ongoing support
* Two rostered days off per month
* Four weeks of annual leave
* Car allowance available after 12 months
Join our dynamic team and take advantage of this exciting opportunity to grow your career and make a real impact!