**Your day-to-day**
**Financial**
- Monitor and control labour costs and expenses to maximise productivity. Oversee both immediate and long-term changes to the volume of business and react accordingly.
- Analyse and approve rate variance reports, rate changes, discounts and rebates.
- Oversee and conduct night audit function and preparation of daily financial reports.
- Assist with developing plans to increase occupancy and ADR through walk-ins and up-selling at the Front Desk.
- Audit nightly upsell rates and motive team to achieve monthly targets
**Guest Experience**
- Maintain a high profile with guests and interact effectively with them, soliciting feedback and building relationships to drive continuous improvement in Heartbeat scores.
- Conduct routine inspections of hotel ensuring all facilities are well-maintained, clean and reflect the brand at all times. Notify Engineering/Housekeeping of any maintenance and/or repair needs as soon as practicable, using the correct processes.
- Ensure the hotel is locked down overnight and that security walks are done to ensure the premises is safe and secure.
**Responsible Business**
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
- Perform other duties as assigned. May also serve as manager on duty
**People**
- Ensure Colleagues are properly trained on quality of service standards and have the necessary tools and equipment to carry out their role.
- Uphold effective communication in the department at all times both up line and down line. Communicate guest feedback with all colleagues.
- Train colleagues to handle guest complaints effectively, ensuring management follow up where required.
- Facilitate departmental briefings with a focus on building engagement through colleague events, reward and recognition, operational needs and driving the guest experience.
**What we need from you**
- Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience.
- Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk t
- Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
- Flexibility
- night, weekend and holiday shifts are all part of the job
- Compliant - you'll be above minimum age required and hold RSA Certification
- Robust - sometimes you'll need to lift, push, and pull big objects up to 23kgs.
- Fluency in English - extra language skills would be great, but not essential
📌 Assistant Night Manager (Parental Leave Cover)
🏢 InterContinental
📍 Adelaide