Posted: 13 December
Offer description
Leads a team of professionals to drive sales growth and deliver exceptional customer experiences in leisure and tourism.
* Manages daily operations, staff development, and performance reporting.
* Ensures adherence to quality standards and key performance indicators (KPIs).
* Develops and implements strategies for upselling and cross-selling initiatives.
* Monitors and responds to customer inquiries in a timely manner.
* Qualification in hospitality or tourism management.
* Minimum 3 years' experience in sales and reservations leadership roles.
* Proven knowledge of call centre technology and strong leadership skills.
Fosters a culture of excellence, driving innovation and creativity to create unforgettable customer experiences.
