YOUR OPPORTUNITY
We are looking for a dedicatedCustomer Care Consultantto join ourTrade Storeteam inOrange, NSW!
You will play a key role in supporting customers across multiple channels, including phone, email, and in‐store interactions at our Trade Counter. This role also contributes to trade store operations through stock management, online order processing, and general store support.
As part of a reputable Wesfarmers business, you will benefit from structured training, a collaborative team environment, and opportunities for long‐term career development.
What You'll Be Doing:
* Deliver professional customer service via phone, email, and face‐to‐face interactions
* Manage customer enquiries and ensure timely, accurate resolutions
* Support store operations including stock replenishment, housekeeping, and merchandising
* Process and finalise customer orders, including online order collections
* Complete administrative tasks to assist the Trade Store team
What You'll Bring:
* Previous customer service experience in a trade store, retail, or call centre environment
* Strong communication skills, both written and verbal
* A genuine customer‐first approach
* High levels of self‐motivation and interest in professional development
* Ability to work effectively in a fast‐paced environment
* Excellent organisational and time‐management capabilities
What's In It For You:
* Permanentrole, incentives &Wesfarmers share plans
* Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discounted offersfrom over 400 retail partners!
* Continuoustraining and career developmentopportunities
* Flexible working, with access to our 'All Can Flex' program
* Team events, celebrations,awardrecognition and prizes
* Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
* Refer-A-Friend program– earn up to $2,000 for each referral!
* Ability topurchase up to 4 weeks' additional annual leave
* Generouspaid parental leavepolicy and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‐employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.
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