Flat Rate Technician Job Description
The Flat Rate Technician lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience.
Key Responsibilities:
* Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
* Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications.
* Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
* Completes all required training and certification for the position, including ASE certification based on position.
* Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment.
Performance Measurement:
* Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours.
* Minimal come backs, ensuring work is completed properly the first time.
Standard Management Work Week:
* SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
* ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
Required Qualifications:
1. Knowledge, Skills, and Abilities:
* Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations.
* Effectively explain vehicle information to customers, present and respond to questions from coworkers.
* Diagnose and recommend solutions to basic automotive problems.
* Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
2. Minimum Educational and/or Experience Level:
* One year of related experience in automotive service field.
* Completion of two-year college or technical school program recommended.
* Or an equivalent combination of education and experience.
3. Certificates, Licenses, and/or Registrations:
* Current, valid driver's license issued in state of residence.
* ASE Certification G1 – Maintenance and light repair recommended.
* ASE Certification A4 – Suspension & Steering.