* Change Manager
* Start 1 April 2026 for an initial contract to 30 June 2027
* Hybrid working arrangements
* Preferably perform the role in Canberra, Melbourne or Brisbane. Applicants in other locations will be considered at the discretion of the Hiring Manager.
* Must have an active AGSVA Baseline Security
Our federal client is seeking to engage suitably qualified and experienced a Change Manager within their project team. You will play a pivotal role in supporting one of the their most complex and strategically significant programs. You will contribute to the successful delivery of the project by planning, coordinating, and executing change support and deliverables that enable their staff to understand, adapt to, and embrace new ways of working.
Working as part of a high performing, collaborative team, you will act as the conduit between the program's value streams and business. You will engage with a diverse range of stakeholders to ensure fit for purpose change materials, communications, and training resources are developed and delivered to support readiness and adoption across the agency.
Your focus will be creating impactful journey mapping and experience blueprinting that demonstrates current to future state, as well as change management materials that enhance people's ability to apply, respond to, embed, and adapt to change, ensuring sustainable outcomes and long-term capability uplift.
Key duties and responsibilities
The successful Change Manager will be responsible for, but not limited, to:
* Providing expert advice and practical support to our client's staff on managing change and overcoming resistance effectively.
* Leading the development of experience blueprints and user journeys to support change management and transition efforts across their programs and projects.
* Engaging with business and technical stakeholders to map out current and future state experiences, identifying change impacts and pain points that will require additional change management focus and interventions.
* Facilitating workshops with business owners and end users to capture insights and requirements for change management.
* Creating visual change artefacts (journey maps and blueprints) that align user experience with operational and organisational change objectives.
* Collaborating with change managers, training and development coordinators and communication specialists to ensure journey and experience mapping are a core component of change, communication and training delivery, and are coherent for the end user.
* Making informed decisions using good judgement, expertise and knowledge, and adherence to relevant legislation, regulations, and their operational frameworks.
* Manage and develop productive working relationships with business and other stakeholders.
Applicants located outside of Canberra will be required to travel to Canberra for operational reasons as directed (e.g. onboarding, planning exercises [1-2 times per quarter], in person training, etc.).
Any required travel will be discussed in advance and notice given wherever practicable.
About the project
The Project Team plays a critical role in supporting our client to prepare, adopt, and embrace transformation through the program – a complex, multi-stream initiative designed to modernise systems, processes, and service delivery across the agency. Their purpose is to help realise its full potential by focusing on the people side of change – ensuring that staff are informed, equipped, and supported throughout the transition. They achieve this by providing a structured, coordinated approach to change and building sustainable change management capability and maturity across the organisation. The Change Management Team contributes to a positive work culture that supports collaboration, productivity, and benefits realisation. They are committed to fostering a culture of trust, inclusion, and high performance that reflects our client's values and the APS values of being impartial, committed to service, accountable, respectful, ethical, and demonstrating stewardship in all that we do.
Essential criteria
* Proven experience in implementing and delivering organisational change by engaging and motivating employees to embrace change and new ways of working.
* Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels, creating a narrative around the change.
* Experience using a range of change management methodologies and frameworks.
* Experience supporting or leading large-scale organisational change efforts impacting multiple teams.
* Clear strengths in developing visual change communication artefacts that are user-centric and support business in understanding and adopting the change.
* Strong conceptual and information design skills, with experience in tools such as Figma, Miro and Adobe CC.
* Ability to work both independently and collaboratively within a high performing team environment whilst contributing positively to the achievement of objectives.
* Effective communication and stakeholder engagement skills across a diverse stakeholder group.
* Proven ability to manage multiple work packages simultaneously, maintaining awareness of interdependencies, risks and quality standards.
Interested candidates should restrict their resume to 3 pages only. This is one of the strict requirements of the opportunity.