First level incident and request resolution
- Basic training
- Customer feedback and call routing/escalation
- Data entry
Are you right for this role?You will be assessed on your ability to demonstrate the following knowledge and experience:
- Ability to quickly learn an IT Service Management tool and understand ITIL Service Management processes
- Experience to deliver high quality customer service and provide front line support (SFIA: USUP Level 1)
- Sound level of written, oral and interpersonal communication skills
- Proven ability to work in a team environment, developing effective working relationships with team members and stakeholders (NHS: Collaborative working)
- Ability to identify operational problems and contribute to their resolution (SFIA: ITOP Level 2)
**About Digital Service Centre - eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Adaptable working arrangements
- Diverse work culture
- Career training and development
📌 Service Desk Officer X 2
🏢 Queensland Health
📍 Brisbane