Front Desk Associate
Join our vibrant team as a Front Desk Associate at a highly-regarded 4.5-star hotel in Brisbane's South Bank.
This role offers an exciting opportunity to provide exceptional guest service, ensuring smooth arrivals, seamless stays, and fond farewells.
Key Responsibilities:
* Welcoming guests and assisting with check-in, check-out, and payments efficiently
* Providing friendly and professional service at the front desk
* Managing reservations, enquiries, and switchboard operations
* Assisting with special requests, VIP arrangements, and interdepartmental coordination
* Taking room service orders, restaurant bookings, and handling guest concerns
* Promoting hotel products and services to enhance the guest experience
* Supporting concierge duties, including valet parking and luggage assistance when needed
Requirements:
* Previous experience in reception, front desk, reservations, or customer service roles
* A background in hospitality is advantageous, but a passion for service is essential
* Excellent verbal and written communication skills
* Strong organisational and time management abilities
* A collaborative team player with a proactive work ethic
* Ability to problem-solve and think on your feet
* High standard of personal grooming and professional presentation
* Experience with property management systems (highly regarded)
* Availability to work a variety of shifts, including weekends
Benefits & Perks:
* Competitive compensation package
* Incredible team member discounts from day one
* Opportunities for rapid career growth through our extensive network
* Local community involvement and charitable giving
* Chance to make a positive impact on our people, communities, and environment every day
Apply now and become an integral part of our dynamic team!