We are looking for a Product Designer to join our Foundational & Core Platform team in Melbourne. This team is responsible for the most critical pillars of the Zendesk experience—the flagship features and core infrastructure that millions of people interact with every day.
In this role, you won't just be designing features; you'll be shaping how the entire Zendesk ecosystem functions. You'll work at the intersection of vision and execution, translating complex workflows into intuitive, human-centered experiences that scale globally. You'll be a key part of our APAC Design organization, contributing to a high-performing culture of craft and collaboration.
What you will get to do every single day
Create elegant, intuitive, and scalable designs for core platform areas that support our customers' most complex business needs.
Translate technical requirements and intricate workflows into simple, seamless user journeys.
Deliver high-fidelity designs, interactive prototypes, and detailed specs that reflect a deep understanding of UI/UX best practices.
Work closely with Product, Engineering, and Research to embed design thinking into the development process and ensure technical feasibility.
Use research, journey mapping, and Jobs To Be Done (JTBD) frameworks to ensure we are solving real problems for our customers.
Partner with our Design Systems team to ensure platform features are consistent, accessible, and high-quality.
What you bring to the role
3-5 years of professional product design experience, ideally within enterprise-grade software or complex SaaS platforms.
A natural ability to see how individual components fit into a larger ecosystem and a passion for building foundational tools.
Expert-level skills in Figma and prototyping tools, with a portfolio that demonstrates a high bar for visual craft and interaction design.
Experience working in a "three-in-a-box" model (Product, Engineering, and Design) to deliver impactful outcomes.
The ability to clearly articulate your design decisions and the "why" behind your work to stakeholders and peers.
A commitment to building accessible and equitable experiences for a global, diverse user base.
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