Customer Support Professional Role
This position is based in Adelaide, South Australia.
About the Position:
* As a Customer Support Professional, you will be part of a team that provides support to customers.
* You will contribute to success by assisting customers with queries while being proactive to problem solve and ensuring overall satisfaction.
Your Key Responsibilities:
* Assist with general customer inquiries (via phone and email) and ensure overall satisfaction.
* Action any administrative tasks related to the Customer Support role.
* Strive for first contact resolution and deliver on relevant service level objectives.
What You'll Bring To The Team:
* Experience in a customer-focused environment.
* Strong written and verbal communication skills.
* Ability to work autonomously in a small team.
* Exposure to Microsoft Office suite.
* A proactive mindset to anticipate and problem solve.
Benefits Package:
* Competitive permanent salary and incentives.
* Team member discount card to use at various retailers.
* Attractive share plans every year.
* Highly successful referral program – earn up to $2,000 for each referral.
* Further discounted offers from corporate partners.
* Generous paid parental leave.
* Free onsite parking and more.
Please note that this role requires background checks, which include pre-employment medical assessment involving drug & alcohol testing.
We promote diversity and inclusion across our workplaces and encourage applications from all backgrounds.