A Cotton Seed Distributors Customer Service Officer plays a key role in delivering a seamless customer experience by managing customer enquiries, processing orders accurately, and supporting the timely dispatch of cotton seed. The role supports the Supply Chain team through effective coordination, administration, weighbridge operation, and inventory processes, while contributing to CSD’s strategic priorities and commitment to safety, quality, and service excellence.
You will be responsible for:
* Managing a high volume of email and phone inquiries relating to orders and deliveries, aiming for prompt resolution.
* Processing customer orders accurately and efficiently
* Meeting tight dispatch and delivery deadlines
* Monitoring transport movements and updating internal systems in real time
* Coordinating with the operational teams to ensure smooth logistics flow
* Resolve customer issues proactively and professionally, documenting actions and outcomes.
About You:
* Proven experience in a fast-paced customer service or supply chain operations environment (logistics, warehousing, or distribution preferred)
* Confidence working with ERP systems such as Pronto, or similar, alongside strong Excel skills for data analysis and reporting.
* Excellent time management and the ability to juggle multiple priorities
* A positive, resilient attitude and a strong customer-first mindset
* The ability to stay calm, focused, and solutions-driven under pressure
* Availability to work out of hours occasionally to suit business requirements
* Drivers license and reliable transport
Highly Regarded – but not essential
* Weighbridge operation in any environment (gins, grain receival, other bulk goods etc)
* Demonstrated experience in weighbridge operation in any environment (gins, grain receival, other bulk goods etc).
* Forklift ticket and demonstrated experience in operating a forklift.
Working at CSD means being part of an organisation that balances operational excellence with a genuine focus on people. If you would like to join our team apply now.
Company Overview
At CSD, our people are at the centre of what we do. We foster a purpose‑driven, values‑based culture where employees understand the impact of their work and feel supported to do their best. Safety, wellbeing, respect and collaboration are fundamental to how we operate. Working at CSD means being part of an organisation that balances operational excellence with a genuine commitment to its people. We offer meaningful work, fair and competitive employment conditions, and opportunities to learn, grow and contribute to Australian agriculture and regional communities.