Field Tech - Site Support
Location: Whyalla and surrounding area. The role requires passing a national Police check and availability for rostered out of hours support (on call).
Responsibilities
* Provide high‐quality desktop support to all users, including executive level.
* Initial set up and support of laptops, desktops, mobiles, and peripherals.
* Support users face‐to‐face, via telephone, and/or remote support tools.
* Complete routine maintenance of standard hardware such as laptops and mobile devices.
* Accurately manage and track business assets, requests, and incidents.
* Prioritise new support requests and existing work orders.
* Record and maintain accurate service details, time records and job notes.
* Maintain awareness and active involvement in safety to prevent injuries to yourself, colleagues, and customers.
* Work within the time limits as assigned for specific tasks.
Qualifications
* Basic hardware and operating system familiarity.
* Strong attention to detail and accuracy.
* Ability to multitask.
* Great interpersonal skills.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Ability to function in a fast‐paced, deadline‐oriented environment.
* Professional demeanour.
* Excellent time management skills.
* Strong customer‐relationship building skills.
* Good teamwork with peers and company personnel.
* Current Australian driver's licence.
* Ability to pass the company's background check requirements, including but not limited to National Police Check and DHS checks.
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise that the unique contributions of our people give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. DXC is committed to providing reasonable accommodation for qualified individuals with physical and mental disabilities.
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