We're looking for a Customer Support Specialist to join our team.
This is an excellent opportunity to work in a fast-paced environment, providing exceptional support to our patients. We take pride in being responsive, understanding and doing everything we can to meet the needs of those we serve.
Our team is caring, inclusive and friendly, and we're committed to providing a positive working environment.
About this role
* To be the first point of contact for patients arriving at our Treatment Centres.
* Processing patient information to pass to Clinicians.
* Contacting patients with appointment times.
* Keeping a watchful eye on patients waiting to be seen and alerting a relevant professional if necessary.
* Alerting Emergency Services in the event of an emergency.
* Gaining an understanding of coordinating workload to capacity.
* Carrying out equipment checks and reporting issues.
* To work autonomously, managing own workload effectively.
* To adhere to all our policies and procedures.
* Participate in ongoing development and training.
We offer flexible opportunities and ensure staff have a great work-life balance. In order to provide the best patient care, we understand the importance of ensuring staff satisfaction.