SalDoce Fine Foods is seeking Admin & Customer Relations Officer to join our team and contribute to our innovative and growth-driven culture. This role focuses on managing internal sales, strengthening relationships with key stakeholders—including customers and suppliers—and ensuring smooth logístical operations.
About Us
SalDoce Fine Foods offers a diverse and healthy range of allergy and gluten free baking mixes, including breads, cakes, pancakes, muffins, and pizza. Our products are stocked by Woolworths, ALDI, IGAs, wholesalers, and exported to more than 20 countries worldwide.
Key Responsibilities includes the following but not limited to:
Sales & Customer Relations
Manage the sales order process, including receiving, processing, and executing orders.
Organize deliveries and liaise with warehouses, manufacturers, and logistics providers to ensure timely dispatch.
Address customer queries, process orders, and support the sales team with market insights and data analysis.
Identify new e-commerce prospects and analyse competitive activities to develop proactive sales strategies.
Logistics & 3PL Management
Oversee inventory with third-party logistics (3PL) providers, aligning stock records and availability.
Coordinate with warehouses and manufacturers to ensure stock replenishment and order fulfillment.
Manage export logistics, including documentation and freight coordination for various international markets.
General Administration
Coordinate and facilitate weekly and monthly team meetings.
Handle customer complaints efficiently and professionally.
Maintain office stock and supplies to ensure smooth daily operations.
Prepare and submit timely reports, presentations, and proposals as required.
Ensure compliance with company policies and operational procedures.
Required Skills & Experience
Proven experience as an office sales administrator, customer service officer, or logistics coordinator.
Solid communication and interpersonal skills, with a customer-focused mindset.
Excellent organizational and leadership abilities to manage multiple tasks efficiently.
High attention to detail and ability to learn in a fast-paced, agile environment.
Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint) and office management software (ERP systems).
Pay: $65,000.00 - $70,000.00 per year
Schedule:
8 hour shift
Fixed shift
Work Authorisation:
Australia (preferred)
Work Location: In person