Job Description The Workers' Compensation Team Manager is responsible for overseeing the management of self-insured workers' compensation claims. This role involves leading a team of claims administration staff, case managers and specialists, ensuring compliance with regulatory requirements, and implementing best practices to optimise claims processing and outcomes.
What you will be doing
Team Leadership : Supervise, mentor, and develop the workers' compensation team to enhance performance, productivity, and morale.
Claims Management : Oversee the handling of workers' compensation claims from inception to resolution, ensuring timely and fair processing.
Compliance : Ensure all claims are managed in accordance with applicable laws, regulations, and company policies.
Workflow management : Analyse claims and call data to identify trends, and develop strategies to improve the self-insurance program.
Collaboration : Work closely with internal stakeholders (HR, Legal, Safety) and external partners (medical providers, insurance brokers) to facilitate effective claims management.
Training and Development : Provide training to team members on best practices, regulatory changes, and company policies related to workers' compensation.
Risk Management : Identify opportunities to reduce risk and improve workplace safety through data analysis and collaboration with customer safety teams.
The Skills you will bring
Education : Bachelor’s degree in business administration, Human Resources, Risk Management, or a related field desirable
Experience : Minimum of 5 years of experience in workers' compensation claims management, with at least 2 years in a supervisory role.
Knowledge : Strong understanding of workers' compensation laws and regulations, particularly in a self-insured context.
Skills : Excellent leadership, communication, and analytical skills; proficiency in the Microsoft Office Suite.
Personal Attributes
Strong decision-making and problem-solving abilities.
Detail-oriented with a focus on quality and compliance.
Ability to work collaboratively in a team-oriented environment.
Equal Opportunity Employer. DXC is committed to building a diverse and inclusive workplace and welcomes submissions from people from all walks of life.
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