3-4 months Pat Leave Contract Data discovery and manipulation, working and transforming HR data to improve usability and maximise the insights Proficiency in Excel (advanced level), Power BI (good to have) - dashboard creation and manipulations of data sets CHIEF CUSTOMER OFFICER Executive leadership. Enterprise impact. Purpose-led transformation. This is a rare opportunity for a strategic executive leader to shape and deliver an enterprise-wide customer agenda with direct impact on commercial growth, customer retention, and organisational culture. The Role As Chief Customer Officer, reporting directly to the CEO, you’ll join a nationally significant, purpose-led organisation undergoing transformational growth. This newly created executive role holds end-to-end accountability for customer experience, go-to-market strategy, brand and marketing and customer lifecycle performance. You’ll lead the design and execution of frameworks that embed a customer-first culture, enable cross-functional alignment, and deliver measurable value through increased satisfaction, loyalty, and commercial outcomes. Your success will be seen in stronger brand reputation, growing market share, improved customer metrics, and high-performing, customer-focused teams. Key Responsibilities Develop and lead the enterprise customer and go-to-market strategy, aligned to the 5-year strategic plan Champion a culture of customer excellence across all levels and functions Drive customer insight, loyalty, feedback and retention strategies (including NPS) Lead the design and delivery of brand, marketing, and growth initiatives Establish and deepen relationships with key national customers Collaborate with Operations to optimise the end-to-end customer journey Leverage data and analytics to inform innovation and continuous improvement Build and develop high-performing customer-facing teams Influence enterprise decision-making through strategic customer insight Ideal Background Executive leadership experience in customer experience, brand, sales or service within complex, multi-channel organisations (B2B and/or B2C) Demonstrated ability to lead enterprise-level customer transformation initiatives Track record of driving revenue growth through customer strategy and lifecycle management Skilled in brand strategy, CRM systems, customer analytics, and digital tools Commercially astute, data-driven, and customer-obsessed Exceptional stakeholder management and cross-functional leadership Tertiary qualifications in Business, Marketing or similar (CX credentials desirable) The Organisation This business is the market leader in outsourced operational solutions for essential sectors including healthcare, aged care and hospitality across Australia and New Zealand. With a history stretching back over a century and a portfolio of trusted, long-standing brands, it delivers industrial-scale services that are critical to its clients’ continuity and compliance. Now backed by a global infrastructure investment firm, the organisation is undergoing a significant transformation. Through strategic investment, site modernisation and sustainability initiatives, it is positioning itself as the most technologically advanced and environmentally responsible operator in its category. With an unmatched customer retention record and a strong foothold across regulated industries, it offers a uniquely stable platform for long-term impact and leadership. With executive buy-in and significant investment into customer and growth strategies, it offers the platform for a strategic leader to create meaningful, measurable impact. Ready to Lead? If you’re ready to take the lead in transforming customer engagement and driving commercial success from the inside out, this role represents a unique and impactful career opportunity. Consultant internalmarketing@bluefinresources.com.au Reference number: BH-59988 Profession:SalesHead of / Management / Executive Company: Bluefin Resources Date posted: 4th Jun, 2025