Fast-track your career with the Marlee Talent Pool.
We're not just matching you with your ideal roles but unlocking your long-term career potential.
Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.Marlee's innovative approach then places you in teams where you'll flourish.
Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.About the roleAs an IT Support Engineer, you'll be the first point of contact for employees needing technical assistance.
In this role, you'll also have the chance to work with various technologies and a wide range of projects to further build your engineering skills while delivering world-class customer service.Your day-to-day tasks:Provide outstanding customer service and technical support both on-site and remotelyTroubleshoot issues and provide software support for different operating systemsDebug common hardware problems with Windows and Apple devicesTroubleshoot common software tools, including but not limited to Zoom, Slack, Google Workspace, etc.Handle new hire IT onboarding and ensure a smooth first-day experienceManage and maintain office technology, including AV systems for meetings and eventsBasic administration of applications such as Google Workspace, Slack, OktaCreate high-quality user-friendly documentation and knowledge guides, contribute to improving operational processes across teamsHandle and assess complex requests; ensure that you can manage tasks to completionWho you are:Experienced in multinational tech companies with deep understanding of cross-cultural communicationExceptional customer service skills with a strong display of empathy and hospitalityProficiency in administering Google Workspace, Okta, Confluence, JIRA, and Zoom, with advanced Slack communication skillsAdept in network troubleshooting and experienced with MDM applications for Mac and WindowsStrong multitasking abilities and priority management skills to handle technical challenges with patience and clarity
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