The opportunity: Village Operations Manager (Key Account Manager)
Remote QLD | 5:2 FIFO or DIDO
Join a high-performing, values-driven team on an exciting growth journey! We're seeking a dynamic Operations Manager to lead multiple Villages for a key client in Central Queensland. In this site-based role, you'll oversee diverse teams across catering, cleaning, and village services while building strong client relationships and driving operational excellence.
Key Responsibilities
* Oversee end-to-end operations across multiple Villages, encompassing catering, cleaning, mine site cleaning, and accommodation services.
* Cultivate and maintain strong client and stakeholder relationships to drive service excellence and sustainable growth.
* Ensure operational efficiency and full compliance with ISS and client policies, procedures, and HSE standards.
* Achieve operational targets and budgets with full P&L accountability.
* Collaborate with ISS's Operational Performance Team to drive continuous improvement and contract success.
* Champion a positive, inclusive, and high-performing team culture focused on learning and professional development.
* Lead talent management through succession planning and leadership development initiatives.
* Represent ISS with professionalism and integrity in all internal and external engagements.
To be considered:
* Minimum 5 years' experience in a senior operational leadership role in the resources, mining village, integrated services, or hospitality sector.
* Demonstrated success in managing client relationships at a senior level, ideally within a matrix environment.
* Proven ability to drive performance through clear operational planning, financial acumen, and strategic leadership.
* Strong commitment to HSE compliance and safety-first culture.
* Exceptional communication skills with a professional approach to service delivery.
* Inspirational leader who can engage and develop teams across remote operations.
Mandatory Requirements
* Open Manual C Class Driver's Licence.
* Ability to obtain and maintain:
* SILICA Medical
* Standard 11 Coal Induction
* QLD Coal Board Medical
* Pre Employment Functional Assessment
What We Offer
* Highly competitive annual salary package
* Lifestyle roster
* Career development and training within a global organisation.
* Supportive leadership and a commitment to your growth and success.
* Access to a wide range of company benefits and employee programs.
* Be part of a company that lives its values – "People Make Places".
How to Apply:
Click on the 'apply' link and complete the online application.
Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted
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