Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.
The Opportunity Proudly owned by Qantas, TripADeal is an online travel agent offering bucket list Tours, Cruises, Experiences and Hotel Packages to our valued customers.
Our Travel Consultants represent the TripADeal brand, providing first-class customer service and travel advice in all customer interactions before, during, and after the sale.
This opportunity would see you leveraging your love of travel and experience working in the industry to help make travel dreams come true!
A Day in the Life As the initial point of contact for customer enquiries, this role is responsible for delivering an exceptional level of customer service by providing travel advice and guiding customers through our travel offerings, with the purpose of converting enquiries into sales.
You will work closely with a passionate team of Travel Consultants who live and breathe travel to achieve team and individual goals while supporting our customers to have their travel dreams come true.
Organisational Structure Reporting to a Team Leader within our highly successful Sales & Service team, this is a permanent opportunity available within our predominantly inbound call centre! This is a high-volume call-based position, working 100% onsite in our Varsity Lakes office, located in the Gold Coast. Remote and or hybrid arrangements are not available.
This is a full-time position, requiring 40 hours per week over 5 days. Our operating hours span 7 days a week, from 8am to 7pm, Monday through Sunday. You will be scheduled on a rotating roster, working 1 in 3 weekends, with two weekdays off. The team also works on public holidays, which are incentivised along with weekend shifts.
To Be a Front Running Candidate Tertiary qualifications in Tourism, Hospitality or a related discipline, or equivalent demonstrated experience 3+ years of demonstrated experience working in the travel industry, delivering exceptional customer service to a range of customers Proven track record in reaching and achieving team and individual KPIs Exceptional attention to detail with the ability to navigate multiple systems at once Strong interpersonal skills, with the ability to build strong rapport over the phone Exceptional communication skills both written and verbal Ability to work collaboratively with a team of passionate Travel Consultants, as well as independently The successful candidate will be required to undergo a Qantas background check Why TripADeal? Competitive salary package, training & career progression Fun,casual work environment where shoes are optional Regularsocial get togethers Staff travel discounts on air travel, accommodation and holidays $1,040 per annum of Subsidised gym memberships Employee Assistance Program Savings and discounts on groceries, shopping, entertainment, and more Volunteer leave as part of giving back to the local community to give back to the local community Generous parental leave support program See your next destination as Travel Consultant for TripADeal? Your future pathway is just one click away. Apply now!
A bit about you * Required field Title * First name * Last name * E-mail * Phone *Digits only or add + for international numbers
Street * Street Cont. City, Town or Suburb * Postcode or Zipcode * Country * State, Region or Province * LinkedIn URL(Please click on your profile and copy the URL from your profile page.)
A requirement of Qantas is that all staff obtain an Australian Security IdentificationCard (ASIC) which involves a thorough background check. Do you accept obtainingthis card would be a requirement of landing the role, including covering costs to obtain your identification documents if needed? *
Yes No - please let us know if you have any queries in the interview. For ASIC purposes, what is your full legal name, including any middle names? * If you have been referred by a member of our team, please provide their full name What kind of work are you looking for? *Permanent - Full time Permanent - Part time (minimum 3 days per week required) Which of the following statements best describes your right to work in Australia? *I'm an Australian citizen I'm a permanent resident and/or NZ citizen I have a family/partner visa with no restrictions I have a temporary visa with restrictions on work location (e.g. skilled regional visa 491) I have a temporary visa with restrictions on industry (e.g. temporary activity visa 408) I require sponsorship to work for a new employer I have a holiday temporary work visa I have a graduate temporary work visa I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa) This is a 100% in office role that cannot be performed remotely. Does this position still suit you? *Yes No Our current operating hours are 7 days a week, from 8am to 7pm, Monday through Sunday. You will be scheduled on a rotating roster, working 1 in 3 weekends, with two weekdays off. The team also works on public holidays. Are you available to work at these times? *Yes No Do you currently live in the region you want to work from? *Yes - I live locally No - I need to relocate for my new role How much notice are you required to give your current employer? *None, I'm ready to go now! 1 week 2 weeks 3 weeks 4 weeks 5 weeks 6 or more weeks Which office are you planning to work from? *Gold Coast - Varsity Lakes Do you have any secondary interests that you think could create a conflict ofinterest if you were successful in landing this role? For example, will you run yourown travel business, or work for a business that competes with TripADeal. *Yes No How confident are you navigating your way around multiple systems in a fast paced environment? *Confident Fairly confident Not confident How do you rate your overall computer skills? *Advanced Intermediate Basic How many years of experience to you have working tourism and/or travel industries? *0 0-1 1-2 2-3 3-4 4+ Are you planning to take any leave within the next 6 months? If yes, please provide dates. * What's your expected annual base salary? * What weren't you getting from you last/current role that has made you look elsewhere? * Successful applicants, will be invited via email to attend an individual face-to-faceor group interview that will take up to 1 hour, at the location you'll work from. Interviews will be held between Monday to Friday. When would you be available to interview? *Monday Tuesday Thursday Friday References: Please provide the details of at least one manager that you have previously reported to that is available for a 10 minute conversation with a member of the People & Culture team, alternatively we can email your referee. Please advise when best to contact them. * Is there anything else that you'd like to share about yourself? I acknowledge that TripADeal will respond to my application via email in the first instance and that TripADeal emails may, from time to time, land in spam or junk inboxes. *Yes No Working with TripADeal OurCore Belief Travel is an experience that should beenjoyed
by everyone and we'reproud to make it an affordable option for all.
Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It's so good to learn new things about countries I haven't been to orwould have never thought of travelling to. There's always something new to experience here
I started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership role
Terms & Conditions
TripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeal's recruitment process.
TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file.
TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies.
TripADeal will store your personal information in accordance with its general privacypolicy, available here. If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page.
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