Delivering exceptional service and creating memorable experiences is at the heart of this role.
We are seeking a highly skilled Senior Butler to provide discreet and personalized service to our guests.
The successful candidate will be responsible for delivering a tailored experience that exceeds guest expectations.
Key Responsibilities:
* Provide professional and courteous service to hotel guests at all times.
* Demonstrate working knowledge across multiple departments, including concierge, housekeeping, and in-room dining, with flexibility to support as required.
* Coordinate bespoke services, experiences, and amenities with grace, discretion, and efficiency.
* Act as the single point of contact for VIP and high-profile guests throughout their stay.
* Oversee room inspections, personalize setups, and ensure preferences are honored.
* Offer service that is both intuitive and anticipatory, adapting to the guest's needs before they are expressed.
Qualifications:
* Prior experience in luxury hospitality or butler service is preferred.
* Exceptional organization and time management.
* Comprehensive knowledge of Sydney's premium restaurants, bars, attractions, etc.
* A current NSW RSA Certification.
* Proficiency in Opera PMS is favorable.
About This Opportunity:
As a member of our team, you will enjoy:
* Complimentary associate meals.
* Discounts on accommodation, spa, and dining.
* Access to internationally recognized learning and development programs and opportunities.
* Employee assistance program and paid family leave benefits.
* A team culture anchored in empathy, inclusion, and genuine care.