Job Description:
TIO is dedicated to providing comprehensive insurance products for personal and business needs. Our claims team is committed to delivering exceptional customer service, understanding customer insights, and acting in their best interest.
About The Role:
* Provide excellent customer service via multiple channels while assisting with inquiries, troubleshooting, and resolving issues efficiently.
* Manage inbound, outbound calls and email correspondence within set SLAs, following company standards to achieve positive customer outcomes.
* Ensure compliance with regulatory, legislative, and internal compliance obligations.
About You:
* Strong communication skills and ability to work efficiently under pressure.
* A proactive approach to problem-solving and a customer-focused approach to tasks.
* Adaptable and comfortable with change in a fast-paced environment.
* Ability to navigate multiple systems with ease.
Benefits:
* Inclusive Culture: A supportive, open-minded team focused on customer outcomes.
* Flexible Work-Life Balance: Enjoy flexible and remote work options, with support for your work/life balance.
* Career Development: Access mentoring, development, and global mobility opportunities for growth and success.
* Financial and Well-being Perks: Discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives.
About Our Culture:
TIO values diversity and inclusion, celebrating the unique perspectives and talents of all employees. We foster an environment where everyone belongs and can thrive. If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.