**Retail Manager - Ramsgate, NSW**
Kogan People Solutions, recruiters, are working with a well-established tobacco retail store located in Ramsgate, NSW. The store offers a comprehensive range of tobacco products, accessories, and other convenience items.
They are now looking for an experienced and qualified Retail Manager to lead their retail establishment. This role is ideal for someone with strong leadership qualities, a passion for retail, and the ability to uphold its reputation for responsible retailing and outstanding customer experience.
The incumbent will be expected to work rotating shifts across a seven-day week including evenings. If you are a skilled retail professional keen to make their mark in an important and modern retail presence, please apply
**Tenure**:Full-time and ongoing.
**The duties and responsibilities of the position will include**:
- Plan, direct, and coordinate the daily operations of the retail store.
- Visual merchandising to achieve best possible sales outcome.
- Developing strategies to deliver results and performance in store.
- Managing smooth and efficient running of store to ensure operational excellence.
- Handle customer inquiries and resolve complaints in a professional and timely manner.
- Enforce compliance with legal requirements, including those relating to the sale of tobacco products.
- Manage and supervise staff, including recruitment, rostering, performance management, and training.
- Ensuring the provision of a superior level of customer service.
- Ensuring a high level of stock control and mínimal stock loss and damage.
- Wage and expense control of the store.
- Cost control, understanding of financial documents such as profit and loss statements.
- Maintaining operations by implementing and following policies and standard operating procedures.
**What we're looking for**:
- Appropriate relevant post-secondary qualifications to at least Diploma level or equivalent.
- At least 1 to 3, or more, years' experience in a customer service retail environment at supervisory or management levels.
- Proven ability to organize, mentor and provide leadership to staff.
- Demonstrate a strong customer focus - possess excellent communication and interpersonal skills with the confidence to deal and work with a diverse range of customers.
- Solid business acumen and administration skills.
- Ability to maintain professionalism under pressure.
- Be highly organised and able to prioritise workloads to effectively meet deadlines.
- High computer literacy in EFTPOS and register / POS systems.
- Ability to create, implement, manage and sell new product lines and promotions.
- Easy going person comfortable with a locally owned business.
- Strong understanding of OH&S requirements,
- **Unrestricted rights to work full time in Australia.**
**What we can offer**:
- Competitive salary in the range $70k to $80k plus superannuation per annum.
- Excellent working conditions and facilities
- Ongoing training and development
- Secure ongoing permanent and full-time employment
**Applications**
Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.
**Kogan People Solutions - recruitment excellence**
**Job Types**: Full-time, Permanent
Pay: $70,000.00 - $80,000.00 per year
**Benefits**:
- Employee mentoring program
- Maternity leave
- Parental leave
- Professional development assistance
Schedule:
- Rotating roster
Application Question(s):
- Kindly note the working rights requirement. Are you an Australian Citizen or Permanent Resident? If not, please advise how you meet the working rights thresholds mentioned in our listing. For example, your visa details which entitle you to your permanent working rights, like if you are currently on a Temporary Graduate Visa - Subclass 485, please advise when it expires. Thank you
**Education**:
- Diploma (preferred)
**Experience**:
- Retail management: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person