Posted: 31 July
Offer description
Office Liaison Coordinator
This is a full-time, Monday-to-Friday, role to coordinate patient relationships and administrative tasks in a specialist medical practice.
* Act as the primary point of contact for patient inquiries, follow-ups, and appointment coordination
* Manage bookings, confirmations, and cancellations with patients
* Maintain accurate and confidential patient records and clinical documentation
* Coordinate with internal departments and external providers as required
* Provide clear communication to patients regarding treatment plans and procedures
* Prepare patient files ahead of consultations and surgeries
* Assist with billing and Medicare claiming processes
* Support doctors with administrative tasks to ensure clinic efficiency
* Previous experience in a medical or specialist setting, ideally in ophthalmology or a similar surgical environment
* Strong communication and interpersonal skills with a patient-first approach
* Ability to manage workflow and prioritize tasks in a busy clinical setting
* High attention to detail and excellent organizational skills
* Proficiency in medical practice software (Genie or similar systems)
* Reliable, professional, and confident working independently
* Availability for full-time, Monday to Friday hours
A supportive work environment with opportunities for growth and development.
