Job Title: Retail & Merchandise Coordinator
As a Customer Service Representative, you will play a vital role in ensuring excellent customer service to patrons of our CAT shop, driving growth and stability of Caterpillar merchandise sales.
* Assist customers with their inquiries, providing prompt and helpful responses.
* Coordinate stock orders with suppliers, maintaining strong relationships.
* Utilize effective marketing and sales techniques to display products attractively.
* Process all orders promptly, informing customers of any backorders or discontinued items.
* Manage stock, including ordering, receiving, picking, packing, and fulfilling orders according to customer delivery or collection specifications.
* Cover reception area breaks and any other leave when required.
Requirements:
* Previous experience in a customer service and/or sales role.
* Experience working with SAP & DBS is highly desirable.
* Advanced computer literacy skills (MS Office Suite and internet-based application skills).
* Excellent communication skills (written/verbal/interpersonal).
* Demonstrated time management and organisational skills.
* Ability to work under pressure and manage competing priorities.
Benefits:
* Financial benefits include paid parental leave, salary sacrificing, novated leasing, income protection insurance, and over 600 retail discounts.
* Health and wellness benefits include discounts with BUPA, fitness passport access to multiple gyms across Australia, and EAP access to support employees and their immediate family.
* Culture and career benefits include personal and team recognition, internal career progression, training and upskilling through our award-winning WesTrac Institute.
* Additional perks include emergency services leave, defence force reserves leave, and employee share purchase plan opportunities.
Our Commitment:
We reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.