Overview
About EVT: Rydges Camperdown is part of EVT, one of Australasia's market-leading experience creators offering careers across entertainment, ventures, and travel. We are Daymakers, focused on adding the wow factor for customers and growing in our own careers. Rydges offers refreshingly local stays in city, regional and resort-style hotels, with a can-do attitude and memorable service from our local teams.
Key Responsibilities
* Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
* Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
* Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
* Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
* Uphold hotel policies, WHS standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
What You'll Bring
* 1+ years of experience as a GSA in a hotel or similar role.
* Proven ability to deliver warm, professional, and efficient guest service.
* Strong communication skills and attention to detail.
* Experience in front office operations including check-in/out and handling guest accounts.
* Ability to build strong relationships with other departments in the hotel.
* The ability to deal with multiple requests at once and maintain a high level of service.
* Familiarity with reservation systems and booking procedures.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Hands-on and non-hierarchical — leads from the front.
* Resilient and solutions-focused — stays calm, moves fast.
Perks from Day One
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community and volunteering opportunities.
We welcome applicants from all backgrounds and review applications as they come in.
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