The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements.
Key responsibilities include:
1. Maintaining regular contact with customers and/or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
2. Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
3. Ensuring data is maintained through correct data entry.
As a claims manager, you will be responsible for delivering high-quality customer experiences and ensuring that customers receive prompt resolution of issues/complaints.