Overview
Located in Adelaide's West End, BreakFree Adelaide offers a selection of self-contained studio, one and two bedroom apartments. The West End area is well known for its trendy vibe and arts culture, so when you are off the clock you will have your choice of places to eat with laneway restaurants, rooftop bars, and a buzzing nightlife all at your doorstep.
Join to apply for the Guest Service Agent/Night Audit role at Accor.
Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure workplace for guests and staff alike
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
- Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Access Accor’s training platforms, Accor Academy and Typsy
- Build Your Network - Connect with more than 300,000 Accor professionals globally
- Worldwide Opportunities - Accor operates hotels globally, offering opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Position Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Hospitality
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📌 Guest Service Agent/Night Audit
🏢 Accor
📍 South Australia