Make every journey one to remember as part of our customer service teams.
Danielle and Ash take you behind the scenes at Sydney Airport to show what it takes to keep journeys running smoothly.
Make every journey memorable with a warm and helpful interaction at the airport. As the first point of contact, our airport customer service team embodies professionalism, efficiency, and friendliness. We offer three main areas of customer service at the airport:
Customer Service Agents
Our Airport Customer Service Agents assist seasoned business travellers and first-time holidaymakers, across various locations including Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Canberra, regional areas like Alice Springs, Cairns, Townsville, and international ports in New Zealand, Singapore, Hong Kong, Thailand, India, the UK, and the Americas.
More than just a friendly, efficient, and professional manner, our baggage services roles require resilience and a thorough knowledge of WorldTracer systems, policies and procedures relevant to Qantas Baggage Services. Supporting our customers with baggage enquiries, search and locate and reconnecting with lost property across our network.
Lounge Agents and Hosts
From the luxurious decor to the gourmet à la carte menus, the Qantas Lounge experience offers new level of luxury before passengers step onboard. Our Lounges teams provide an extension of this experience – a personalised service to Qantas Premium Customers across domestic and international lounges.
Everyday at work is different in my role. I love the challenge, the people and the energy that travel brings. It's more than just a job - it's a passion and a way of life.
Ash Luton, Customer Service Agent
I love being a Customer Service Supervisor at Qantas because I get to lead with purpose, support a hardworking team and make a real difference in our customers' travel experience. It's a privilege to work for Qantas. With such a passionate team, we work together across our lounges to deliver the best experience for our customers.
Join our dedicated team, committed to delivering exceptional customer service. Contact Centres specialise in handling enquiries and reservations for leisure travel customers.
Group Travel
Designs customised domestic and international trips for organised groups.
Business Travel
Provides tailored travel management services to corporate and government clients.
Industry Centre
Offers dedicated support to professionals within the travel industry.
Frequently Asked Questions
All our airport customer service employees work part-time.
The airport customer service schedule is managed through a roster system and organised into shifts.
We provide all the information you need about salaries during our recruitment process. Our Customer Service employees are employed under Enterprise Agreements that apply to employees in each employing entity.
All successful candidates must complete and pass a pre-employment medical and ASIC check. Employees must also provide two professional references as part of the reference checking process.
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