Europcar is looking for a Customer Service Returns Agent
Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team.
You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.
Ideal candidates will demonstrate a passion for service and maintain a level-headed approach to daily challenges in a busy customer environment.
What we can offer you:
1. Competitive Basic Salary
2. Starting on 6 weeks holiday (including bank holidays), increasing with length of service
3. Pension and a life insurance scheme
4. Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
5. Discounted car hire rates across our network
6. 20% discount on EE mobile phone contracts*
7. Discounted hotel rates through the Accor Group after 12 months service*
8. Cycle2Work*
9. Free annual eye tests
10. Confidential legal and support services through BUPA
11. Career progression and development opportunities
*These are part of our current non-contractual benefit offerings
Key Responsibilities:
1. Work closely with all staff to ensure vehicles are received and returned in a timely manner.
2. Maintain excellence in customer service and damage standards; achieve all KPIs in these areas.
3. Complete all administration accurately according to operating procedures.
4. Process workshop vehicles following operating procedures.
Minimum Requirements:
* A full, valid, clean driving license with at least 4 years of driving experience.
* Excellent communication and face-to-face interpersonal skills.
* Ability to work as part of a team in a fast-paced environment.
* Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options.
* Car rental/sales experience is desirable but not essential; training will be provided.
If you believe you have what it takes to succeed as a Car Rental Returns Agent with Europcar, please apply today!
Note: Agencies are asked not to send speculative candidates or CVs. The company will not accept terms based on unsolicited applications.
About Europcar:
Europcar Mobility Group is a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions, under brands like Europcar, Goldcar, and Fox-Rent-A-Car.
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