Overview Customer Service Representative NSW State Government - Albury, NSWPosted: 02/09/2025Employment type: Temporary contract with potential to extend.
Estimated duration: 3 months.
Hours: 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays).
35 hours per week.
Location: Albury.
Start: ASAP.
End date: 13/12/2025.
About the Company Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role They are currently seeking multiple Customer Service Officers to join their team in Albury.
The successful contractor will be the first point of contact for customer experience in service centres for upcoming Government initiatives while ensuring the provision of high-quality service to customers.
Responsibilities Taking inbound and outbound calls and communications from customersDeliver professional and empathetic frontline customer service prioritising client satisfactionAttend to customers' needs, requests and enquiries within a timely and accurate mannerFoster a positive experience for all customers ensuring positive customer feedback and reviewsIdentify the purpose of customer visit and assist with queries efficientlyConfirm customer proof of identity and eligibilityCapture, process and lodge accurately customer information and requests into the databaseRecords and database management, ensuring high integrity, accuracy and confidentialityRefer customers to appropriate channel for out-of-scope queriesFacilitate the resolution of customer complaintsEnsure compliance with legislative requirementsAny adhoc duties related to your role About You Impeccable communication skills, both verbal and writtenProfessional, resilient, and confident with a customer service delivery focusSolid conflict resolution and problem-solving skillsHigh attention to detailSuperior organisational skills and ability to multi-task and prioritise conflicting deadlinesStrong computer literacy and proficiency with MS Office Requirements Proven experience in delivering frontline customer serviceMinimum 2 years' experience in Administration, Call Centre or Retail sectorsWillingness to undergo a National Police CheckFlexible to work 35 hours per week between 8:30am-5pm Monday to Friday (excluding public holidays)Ability to commence and commit to the duration of the assignment How to Apply Applications will be reviewed within 48 hours of the job posting.
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.
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📌 Customer Service Representative Nsw State Government
🏢 Alexander Appointments
📍 Albury