About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe aim is to leverage advances in technology, data, and analytics to enable Personalisation Specialists at ANZ to create more 'personal' and 'human' experiences across moments, channels, and buying stages.The Decisioning Strategy & Execution Lead will be a highly skilled data & analytics practitioner and thought leader, working closely with the Martech Platform CAL to help the bank deliver superior customer experiences and improve business performance through data-driven interactions across customer and front-line channels in Australia Retail & Commercial.The successful candidate will collaborate with leadership to build capability and foster a team culture aligned with delivering personalized sales and engagement outcomes.
The role involves developing Chapter Leads and members, enhancing proficiency within the chapters to achieve campaign velocity, quality, and impact.You will bring decisioning expertise and be recognized as a thought leader, developing this expertise across chapters.
You will nurture Chapter members' growth, inspiring purpose and mastery.You will work closely with Capability Area Leads and experts to align and build capability, including developing enterprise playbooks and localizing enterprise expectations and tools.
You may also contribute to squad and tribe initiatives to refine your craft.Create and Promote Culture & Personal DevelopmentManage personal development and performance reviews of Chapter Leads.Coach and plan development to promote an 'always learning' culture.Identify and develop top talent, managing under-performance proactively.Share Knowledge & Align ApproachMaintain standards within your expertise and ensure alignment across similar Capability Area Leads and Chapters.Share insights and expertise within the organization.Engage in organizational knowledge sharing and continuously grow your capabilities.Develop Expertise in Your ChaptersSet a vision for your Chapter's expertise, monitoring and driving capability development.Leverage broader thought leadership and expertise for team growth.Contribute to squad and tribe missions, pushing boundaries through innovation and experimentation.Stay updated with emerging trends and practices.Collaborate with leadership to understand workforce capability needs.Role DetailsType: Permanent, Full-TimeLocations: 833 Collins Street, Docklands / 242 Pitt Street, SydneyWork Hours: Standard HoursWhat Your Day Looks LikeThis role is accountable for:Nurturing and maintaining the Data & Capability roadmap for Personalisation.Data ingestion, processing, and integration.Capability uplift in decisioning, campaign development, analytics, and governance.Ownership of customer & marketing data.Real-time customer decisioning orchestration.Arbitration and prioritization of next best actions.Risk mitigation and management.Platform management with frameworks for risk, roles, and incidents.Supporting data migrations for ANZ+.Simplifying data architectures and reducing legacy systems.Engaging stakeholders and managing relationships.Contributing to the rebuild of personalization assets on the strategic platform.What You Will BringTo succeed, you will ideally have:Degree in Business, Sales, Marketing, or related field, or equivalent experience.10+ years in marketing, digital marketing, or analytics.5+ years in a data & analytics role, with leadership experience.Experience with Scrum, agile methodologies, SAFe or similar.Leadership and coaching training.Having most of these skills is not mandatory; a growth mindset is valued at ANZ.Why Join Us?Join ANZ to work on meaningful projects that help communities thrive.
Enjoy resources, opportunities, and support for your career growth.
We celebrate diversity and are committed to an inclusive workplace.
We welcome applications from everyone and support adjustments for candidates with disabilities or specific needs.
For more info, visit our careers page.
Apply using reference 92931.Job Posting End Date08/05/2025, 11:59 pm (Melbourne Australia)
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