Customer Service Consultant – RACV
Base pay range: A$74,412.53/yr - A$74,412.53/yr
Employment type: Full-time
Seniority level: Associate
Job function: Administrative, Sales, and Customer Service
Industries: Civic and Social Organizations
Overview
Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Sales Specialist.
Utilising your strong interpersonal skills to assist people in their everyday lives, this is your chance to be part of a team that has been supporting members for over 115 years.
Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office.
Responsibilities
* Drive sales by understanding members' needs and providing quick, effective solutions from our range of products and services.
* Deliver exceptional service that brings our brand promise to life.
* Act as a champion of personalised conversations, ensuring high-quality customer interactions.
Qualifications
* Highly motivated with a positive nature.
* Strong personal initiative and enthusiasm.
* Active listener with strong communication skills to determine needs and solutions.
* Customer‑centric mindset, demonstrating exceptional service and sales skills.
* Curious, resilient, empathetic, and adaptable.
* Able to achieve both individual and team goals.
* Intermediate PC skills and knowledge of relevant software (highly desirable).
* Desire to grow a career with RACV.
Hours & Learning
* Start date: Tuesday, 27th January 2026
* 5‑week rotational shift roster – includes every 5th weekend (both Saturday and Sunday) with shifts between 9.00am – 11.00pm.
* Work location: 550 Princes Highway, Noble Park.
* Learning Program availability: 9.00am–7.30pm Monday‑Friday over a 3‑month period.
* Dedicated support throughout learning journey.
* Benefits include discounts on insurance, free basic emergency roadside assistance, secure onsite staff car park, discounts on RACV resorts accommodation, outdoor courtyard facilities, onsite café with barista made coffee, and free on‑site mobility hub and gym.
Application Process
Applicants will be required to complete an initial 20‑minute AI online chat interview.
Applicants must provide proof of eligibility to work in Australia, consent to a criminal record check, and confirm ability to perform inherent job requirements as outlined in the Job Task Analysis.
Submit your CV via the link below.
#J-18808-Ljbffr