Job Description Respond to requests for technical assistance in person, via phone, communication channels Diagnose and resolve technical hardware and software issues Advice user on appropriate action Follow standard help desk procedures Redirect problems to correct resource Identify and escalate situations requiring urgent attention Stay updated with system information, changes, and updates Security oriented Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves. Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues. Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff. Qualifications 1-3 years of experience in a related IT support role. Intermediate knowledge of Mac OSX, Windows 11, and Linux operating systems. Intermediate knowledge of hardware components and troubleshooting. Intermediate software troubleshooting skills. Customer service orientation: Ability to interact with users in a friendly, helpful, and professional manner. Problem-solving: Ability to identify, analyze, and troubleshoot technical issues to resolution. Problem analysis: Skills to gather information, define problems, and develop solutions. Team interaction: Ability to collaborate effectively with colleagues and other departments. Advanced written and oral communication skills in English. Good to Have Skills: Technical Skills: Intermediate knowledge of networking concepts and VPN technologies. Intermediate knowledge of mobile device management platforms like Intune and Jamf. Intermediate knowledge of virtualization (VC) technologies. Advanced skills in cloning and imaging devices. Additional Information Multiple learning opportunities and Professional Certification Programs Working as a part of a Global team in a Multicultural Environment Gifted Birthday Leave Rewarding Compensation Package Dare to be different!