Job Overview
The Field Service Technician role is responsible for delivering exceptional technical support to customers in the field, ensuring timely and efficient resolution of their needs.
* Utilize specialized tools and documented procedures to diagnose and repair engines and related components.
* Perform scheduled maintenance activities as per established standards.
* Evaluate and escalate unresolved issues to experienced technicians or supervisors.
* Document all service interactions, including service worksheets and warranty claims.
* Adhere to all relevant Health Safety & Environmental policies and regulations.
* Complete repairs in the workshop as required.
* Possess intermediate-level experience in workshop or field service environments.
* Heavy Vehicle Experience is a desirable asset.