Apply now Job no: ******HomeDecWork type: 38 HOUR WK - ROSTEREDLocation: SUNSHINE COASTCategories: Claims
Join our dynamic team in Building and Contents Claims.
This role is central to Youi's reputation and relationships as you play a crucial part in end-to-end service delivery of claims when our customers need us the most.By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.
About The Role
Full-time and onsite, Monday to Friday at our Sippy Downs office
Manage your own portfolio of building and contents claims
Ensure smooth processing of claims, from start to finish
Problem solving to reach outcomes that work for both our clients and Youi
Be the direct point of contact for customers, service providers, and assessors
About you
Experience in administration, with high attention to detail
Familiarity with case or portfolio management is a plus
Experience in navigating and learning computer systems
Strong problem-solving skills and sound decision-making capabilities
Exceptional verbal and written communication skills
Effectively present and articulate information
Don't tick every box?
No worries
We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
About Youi
One of the main differences we have over our competition is our awesome customer service.
And that comes down to the kind of people we employ.
We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.
Our Claims team thrives on challenges, celebrates successes, and values collaboration.
We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.
Culture and Benefits
Great work/life balance with set start/finish times
22 days annual leave, plus volunteer leave, and yearly salary reviews
Career progression opportunities – we believe in promoting from within
Paid induction training and ongoing career development
An awesome work culture that encourages creativity and celebrates diversity
Ideally located surrounded by numerous eatery and retail options
An award-winning reward and recognition program
Discounted insurance products
Discounted gym memberships through Fitness Passport
Free skin checks, flu jabs, and wealth mastery sessions
Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
End of trip facilities
Casual dress code
Ready?
Join our mission to revolutionise the insurance industry by putting the customer first.
Apply now to be part of our growing success story, helping our customers during a time they need us the most.
Advertised: 16 Jan **** E. Australia Standard TimeApplications close: 07 Feb **** E. Australia Standard Time
#J-*****-Ljbffr